Diversity Is Not Enough: Why Collective Intelligence Requires Both Diversity and Disagreement
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Highlights
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- Disagreement optimally balances trade-offs. The disagreement strategy, in contrast, avoids these stark speed/accuracy trade-offs. Of all strategies, it enhances decision accuracy without becoming prohibitively time-consuming as the amount of information available increases.
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The most efficient and scalable approach for information-intensive decisions is to leverage the wisdom of disagreement. It is by challenging the assumptions and opinions of our team members that we produce collective intelligence, a scarce but sorely needed quality for today’s teams.